We are happy to offer a store credit, exchange, or refund on an item you've purchased from us within 30 days of your order date. Simply complete a Returns Request Form below to get started.
Your statutory rights and consumer warranties apply. Here are some of the common return reasons and summary of what to do.
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- Change of mind
- Ordered more than you needed
- Took too long to arrive
- Not the quality you were expecting
SORRY! These things happen occasionally, we're only human. We want to fix this for you as quick as possible. You need to complete a returns request below within 7 days of receiving your order and one of our team will contact you to solve it.
OH NO! Whilst we do our best to check all items when we pack your order, occasionally items can get damaged in transit. Please complete a returns request below within 7 days of receiving your order and one of our team will contact you to ensure you get what you ordered as fast as possible.
This is as big a deal for us as it is for you. We want to ensure that you're using the very best products for you and your skin journey.
Please complete our returns request below as soon as possible and we will contact you to discuss next steps. Returns due to allergies must be at least 75% full when they arrive back to us and we will need as much information as possible so that our skin experts can assess against our supplier’s Reaction Returns Guidelines, which often requires photo evidence.
We recommend you stop using the suspected product immediately.
Here's some information which might help you in deciding about your return.
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We currently do not offer free returns for standard returns or change of mind. We have a simple returns process and want you to be confident shopping with us. For items received in error or damaged on arrival, we will provide you with reply paid returns label. Simply complete the returns request form to get started.
Unfortunately we can't accept returns that aren't in their original, saleable conditions. If we receive your item(s) and they are not in the required condition on assessment, we will return them to your original shipping address. You will be contacted with a shipping notice.
You will need to contact us within the manufacturer warranty period for us to assess your return against our supplier warranty guidelines. Simply complete a returns request form and provide as much information as possible for us to assess your return. We may ask you to return the product directly to the supplier.
Simply call 1300 784 661 or email abc.com.au
One of our Professional Skin Experts will happily assist you
with your product selection.
