Skin Social Collective Privacy Policy

Your privacy matters to us, and we are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and handle your information, who we may share it with, how you can access and update it, and the steps you can take to raise concerns about your privacy.

This Privacy Policy applies to the services offered by Skin Social Collective and its related entities.

Our Commitment to Privacy

At Skin Social Collective, we prioritise the trust you place in us when providing your personal information. We comply with the Privacy Act 1988 (Cth) and take our responsibility to protect your data seriously.

We believe that privacy is a fundamental right, and our processes are designed to ensure your information is handled with care and respect. Personal information will only be collected, used, or disclosed as outlined below, and with your consent.

What We Collect
Personal information may include, but is not limited to:

• Name, contact details, and date of birth
• Payment details (e.g., credit card or bank account information)
• Treatment details, before-and-after photographs, and other related data
• Sensitive information related to your health or well-being

How We Collect Information

We only collect personal information that you voluntarily provide, such as when you complete forms during appointments or online registrations. This allows us to deliver personalised treatments, product recommendations, and other services tailored to your skin journey.

Sensitive information, such as health-related data, is only used to provide services or products and will never be disclosed without your consent unless required by law.

How We Use Your Information

We use your personal information to:

• Deliver the services or products you request
• Tailor treatments and skincare recommendations to meet your needs
• Share information about offers, products, or services that may interest you
• Analyse data for marketing and service improvement
• Maintain accurate records and fulfil legal obligations

Your information may be shared with third-party providers (e.g., marketing or hosting services) only for purposes directly related to delivering our services. All third parties are required to handle your information with the same care we do.

Tracking Technologies

To enhance your online experience, we use tracking tools such as cookies and web beacons. These tools help us analyse website usage and improve our services. While these technologies do not identify you personally, you can disable them in your browser settings. Note that this may affect website functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request updates or corrections to ensure accuracy
• Request deletion of your data, except where it is legally required to retain it

To make a request, contact us via our website or your local clinic. Please note that deleting certain information may limit our ability to provide services or support.

Storage and Security

Your information is securely stored on protected servers or in locked facilities. We regularly review our security measures to prevent unauthorised access, and we destroy or de-identify personal information when it is no longer required.

External Links

Our website may contain links to third-party websites. Skin Social Collective is not responsible for the content or privacy practices of these external sites.

Questions or Complaints

If you have concerns about how your personal information is handled, please contact us through our website. We will investigate and address your complaint promptly.

If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001
• Online Form: www.oaic.gov.au

Policy Updates

Skin Social Collective reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Your trust means everything to us, and we are dedicated to safeguarding your privacy while delivering the exceptional service you expect from Skin Social Collective.